Refund policy
Return & Refund Policy
Due to the delicate, handcrafted nature of our coastal decor and shell pieces, all sales are final. We do not offer returns, exchanges, or general refunds once an order has been processed and shipped.
Exceptions: Damaged Items in Transit
We take great care in packaging every order to ensure it arrives safely. However, accidents can occasionally happen during transit. We will review replacement or refund requests on a case-by-case basis strictly under the following circumstance:
- Transit Damage: If your shell piece or item arrives broken or severely damaged.
How to Report a Damaged Item:
To be eligible for consideration under this exception, you must meet the following criteria:
- Timeframe: Contact us within 3 days days of delivery at flshellseekers@gmail.com.
- Proof Required: You must provide clear, unedited photographs of both the damaged item and the original packaging/box it arrived in.
If approved, we will work with you on a replacement or store credit. Shipping costs are strictly non-refundable.